i made my roblox account when i was under 13

Q: I noticed something called Persona in the verification process. In most countries, you will be able to use a driver’s license, residency card, or passport. Q: What countries and document types are supported for age verification?Ī: Age verification is already supported in over 180 countries globally. How do I fix this?Ī: Please contact Customer Support if you wish to update your age after ID verification When a government-issued ID is scanned for verification, an anonymized value is generated, allowing Roblox to safely verify identity without risking exposure of the user’s real identity. If you successfully verify your age, we will correct the birthday on your Roblox account with the one you provided on your ID document.Ī: Yes! We want you to know that we take our community’s safety and privacy seriously, and Roblox never stores raw ID document data. Q: What if the birthday on my ID is different from the one on my Roblox account?Ī: Don’t worry. Once verification is complete, we discard all raw document data and anonymize your identity. Q: How do I know when my age is verified?Ī: After you finish submitting your document and selfie for verification, In Settings > Account Information, you should see an indicator under your birthday that says “Age Verified” with a checkmark next to it.Ī: We use advanced image processing technology to ensure your documents are legitimate, and that you are in fact who you say you are. Documents in certain countries may also take longer than others, such as when non-Roman characters are present. Blurry images will take a longer time to process.

What is happening?Ī: Make sure the image you capture is clear and the entire document is in the frame. Q: After uploading my ID, my verification has been pending for a long time.

I made my roblox account when i was under 13